Have you visited our Frequently Asked Questions page? There, you'll find information that can help you log in to and use your Blue Cross and Blue Shield of Illinois (BCBSIL) member account, understand your health insurance plan and answer some of our members' most common questions.
I have questions about enrolling in a new plan:
Monday – Friday: 8 a.m. – 8 p.m. CT
Saturday: 8:30 a.m. – 12:30 p.m. CT
Sunday: Closed
I'm a member with a question for customer service:
Monday – Friday: 7:00 a.m. – 8:00 p.m. CT
Saturday: 8:00 a.m. – 5:00 p.m. CT
Sunday: Closed
I want to make a payment:
Mail your payment to the address on your invoice or learn about other convenient ways to pay your bill.
I have questions about enrolling in Medicare:
I'm a Medicare Advantage member:
I'm a Medicare Part D member:
I'm a Medicare Supplement member:
I'm a Medicare-Medicaid member:
1-877-723-7702 (TTY 711)
Monday - Friday: 8:00 a.m. – 8:00 p.m
I'm a member with a question for customer service:
Speak with a live agent Monday - Friday: 8 a.m. to 5 p.m.
Self-service or a voicemail available 24/7.
I want to contact you by mail:
Blue Cross Community Health Plans
c/o Member Services
P. O. Box 3418
Scranton, PA 18505
I want to get help from the 24/7 Nurseline:
1-888-343-2697 (TTY/TDD: 711)
If you're having an emergency, please call 911.
I have an HMO Illinois®/Blue Advantage HMO SM plan:
Call Customer Service at the number listed on your member ID card.
I have a HMO Blue USA plan and want to find care while I'm away from home:
I have a PPO plan:
Call Customer Service at the number listed on your member ID card.
I have a PPO plan and want to find care while I'm away from home:
I'm a member and have questions about my pharmacy benefits: Call the dedicated pharmacy program phone number listed on your member ID card.
I need to send mail about my membership: Blue Cross and Blue Shield of Illinois
PO Box 650713
Dallas, TX 75265-0713 I need to send mail for a claim: Blue Cross and Blue Shield of Illinois
PO Box 660071
Dallas, TX 75266-0071
I'm a producer with BCBSIL and have a question: Please visit our Producer Contact Us page to find the correct point of contact.
I'm a provider in a BCBSIL network and have a question: Please visit our Provider Contact Us page to find the correct point of contact.
I'm an employer offering BCBSIL plans and have a question: Please visit our Employer Contact Us page to find the correct point of contact.
Last Updated: April 17, 2024
Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association
© Copyright 2024 Health Care Service Corporation. All Rights Reserved.
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